Earlene's On-Line Store


Frequently Asked Questions


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Frequently Asked Questions

This page has answers to the most frequently ask questions about our company and our website. If you don't find the answer to your question here, or want to provide us with your thoughts and feelings, please use our Feed Back Page to contact us.

Last Modified: 8/5/03

   
Can you send me a printed catalog?

We sell hundreds of cooking items, and the inventory is constantly changing. We do not have a printed catalog and encourage you to browse through our website!


When placing an order, is my personal information secure?
You are guaranteed the highest levels of encryption possible. All order information is encrypted and protected for access only by Earlene's Cakes.
When you are on our order form you will see the yellow lock (shown on the right) at the bottom of your page, this tells you that your information is sent through a secure server and is being encrypted.

What is your shipping and handling policy?

Please see our expanded shipping info. page

Also see our Terms & Conditions before placing any order.


What forms of payment do you accept for purchases?

We accept Visa, MasterCard, Discover, American Express credit cards and Money Orders. You may also pay by personal, or business check in which case there will be a waiting time for the check to clear before we ship.

NEW - PayPal is now available. You must have an email address. Once your order is processed you will be notified by email of the PayPal amount needed for payment. When we have received that payment your order will be shipped.

If you will be paying by Money Order or Personal Check, go ahead and submit your order using our On-line Store order form. Then mail your order and payment to: Earlene's Cakes, 1323 E. 78th, Lubbock, TX  79404


What is your Privacy Policy?
  Our Privacy Statement:

Earlene's Cakes will not, now or in the future, sell, give away, or otherwise release to any third party any personal information you provide to us via this web site. We feel that your sense of security and privacy is of paramount importance, and we will do all we can to ensure that we do not breach that sense of trust.

We do, however, monitor the site traffic and analyze which pages are popular, which are not, what areas of the country or the world our traffic is coming from, and the like. Your movements within the site therefore are part of this analysis, but at no point in this analysis does your actual identity become known.

Your personal information remains on our secure server, accessible only to our employees for the purposes of fulfilling your order requests and customer service.

 

FAQ - Terms & Conditions - Shipping Info
 


Earlene's On-Line Store,Cake Decorating Supplies
Offering a wide range of unique cake decorating supplies to cake decorators. Located in Lubbock,Texas.
cake decorating supplies,fondant,gumpaste,cake toppers,impression tools,molds,edibal pearls.

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